Frequently Asked Questions
WHAT PAYMENT METHODS DO YOU ACCEPT?
We are pleased to offer multiple payment methods for our pet toys. We accept Afterpay, Paypal and card transactions. When you complete your order, you will receive an invoice and a thank you for your purchase.
We are committed to providing a secure and reliable checkout experience for all of our customers.
Should you have any questions or concerns, please do not hesitate to contact us. Thank you for shopping with us!
I'VE GOT A QUESTION ABOUT MY DELIVERY?
What is the delivery time for Juno and Oggie Pet Supplies?
Delivery times may vary due to processing and shipping, we aim to dispatch your order within 1 week
Will my order come in one package?
Items may be delivered in multiple packages due to different supplies.
Are there any discounts available?
Yes, we offer discounts on larger orders. Please contact us directly for more information.
WHAT IS WARRANTY LIKE?
We provide an immediate warranty for any damage upon arrival for all of our pet toys. Should any of our toys become damaged, we'll provide a free replacement in exchange for proof of damage. We'll send the new item out immediately, along with a free gift!
To take advantage of this warranty, please contact us directly with your order details. We look forward to ensuring your pet has the best toy experience possible.
CAN MY DOG AND I BECOME BRAND AMBASSDORS?
We no longer accept brand ambassadors, however if you would like a collaboration feel free to reach out via hello@junoandoggie.com
What is your Refund Policy?
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at junoandoggie@gmail.com. Please note that returns will need to be sent to the following address:
4 Wembley PL, KELSO, NSW, 2795, Australia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods, custom products (e.g. engraved collar), and personal care goods (such as hygiene products). We also do not accept returns for hazardous materials, flammable liquids, live items or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@junoandoggie.com
What is your Shipping Policy?
Domestic Shipping Policy
Shipment processing times
All Orders are processed within 2-7 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your orders will be calculated and displayed at checkout. Juno and Oggie Pet Supplies uses Australia post to dispatch orders. Some orders may come in multiple packages due to delivery from different warehouses. We appreciate your understanding and patience.
Whilst we are unable to exactly predict delivery times to each location, we are able to provide a link to Australia Post's delivery times estimates. All our packages are shipped from rural New South Wales. Please see the link below for this information:
Shipment confirmation & Order tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
CONTACT SUPPORT
How can we help?